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Deliver personalized world-class customer delight

What do your customers really want from you? Which of your staff has applied emotional intelligence to convert stressful situations with customers into positive outcomes?

OK Feedback has woven all the necessary technologies into a dynamic & customizable platform that will assist your organization in gaining meaningful insights which can be used to grow better customer relationships.

Are your customers happy with your brand today?

OK Feedback automates the eliciting, collating, and analyzing of CX data across all online channels – facilitating Brand Managers in deeply understanding their customers’ experience and in fine-tuning CX strategies.

Capture insight from all customer touchpoints and analyze your customer's view on your brand, your company, and people, then build better strategies to enhance your customer’s journey with personalized experiences resulting in better loyalty and brand advocacy – all using OK Feedback.



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Post Service Feedback In-app Feedback Net Promotion Score



You get it all

Capture Customer Perspectives
360-degree Segmented VOC Visualization
Time-bound Alerts to Staff on Action Items
Create & Calibrate your CX Strategies
Capturing in-depth knowledge about customer perspectives can’t happen instantly. But we can get you very close to that through our built-in templates with delightfully easy feedback options.
Touchpoint mapping to operational layers of your organization allows segmented feedback visualization – helping you quickly identify non-performing layers.
It’s all about speed & immediacy. OK Feedback has intelligence to send timely alerts to your staff on their action items – empowering them to create positive moments of truth.
With seamless integration & centralization of real-time data, OK Feedback enables you to rapidly respond with new strategies and remediation measures – delivering delighting CX.
Capture Customer Perspectives
Capturing in-depth knowledge about customer perspectives can’t happen instantly. But we can get you very close to that through our built-in templates with delightfully easy feedback options.
360-degree Segmented VOC Visualization
Touchpoint mapping to operational layers of your organization allows segmented feedback visualization – helping you quickly identify non-performing layers.
Time-bound Alerts to Staff on Action Items
It’s all about speed & immediacy. OK Feedback has intelligence to send timely alerts to your staff on their action items – empowering them to create positive moments of truth.
Create & Calibrate your CX strategies
With seamless integration & centralization of real-time data, OK Feedback enables you to rapidly respond with new strategies and remediation measures – delivering delighting CX.


Our tools do the drudgery

Get maximum results with minimal effort. OK Feedback’s multiple tools help you create actionable relationship strategies for your business – across multiple communication channels.

Features
Panoptic. Profound. Prompt.
Ensure world-class CX management – cutting across channels!

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On-premise/Cloud Solution
Choose between solution variants to fit your needs
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In-app Feedback
Mobile Integration for that personal touch
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Creative Workbench
Customizable Themes & Email Templates to give fine-grained control
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Activities
Send timely alerts to your staff on their to-do items
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Real-time Reports & Analytics
Speed & Immediacy – Need we say more?
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Template Library
Ultra-rapid creation of Recursive Feedback
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Drag & Drop Sequencing/Sorting
Easily change the order or sort on a new criterion
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Offline Sync
Never miss VOC during low or no connectivity times





Impeccable technology support from our courteous staff – 24/7

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