Logo
Deliver delight and build enduring customer relationships by leveraging our CX Platform to engage your customers and create impressive customer experience.

Consolidate multi-channel customer feedback on a single platform
Interactive feedback options for every possible touchpoint of the customer journey


Features
Panoptic. Profound. Prompt.
Ensure world-class CX management – cutting across channels!

r1
On-premise/Cloud Solution
Depending on your business requirements, you can opt for either the on-premise variant or the cloud version to track your customer feedback and create improved customer experience strategies. While an on-premise platform might be ideal for organizations operating from a single location, a cloud platform is more suited for multi-location businesses.
r1
In-app Feedback Integration
Cut across channels to enable quicker responses and better interactions with your customers by integrating your social media and in-app chats into one single platform. Effectively manage large volumes of social media interactions through a single interface and provide a consistent high quality customer service across all platforms.
r1
Creative Workbench
Design targeted email templates and themes for customer interactions – thus communicating customized, audience-specific messages. Augment your customers’ brand loyalty with personalized marketing and alert emails for customer interactions.
r1
Activities
Deliver insights to the right people at the right time inside your organization with timely alerts on to-do items. Conveniently schedule your reminders and action alerts to ensure a smooth and effective follow-up workflow.
r1
Real-time Reports & Analytics
Now take strategic decisions based on dynamic reports and advanced analytics by integrating data from a variety of sources and identify new audience opportunities. These tactical and actionable insights decrease costs, increase revenues, and help you build high-value relationships with customers and employees.
r1
Template Library
Utilize our extensive email template library to design and store compelling emails for customer interaction and retention. Create automated pre-set email templates for each engagement level of the entire customer journey to enhance the experience and improve customer retention.
r1
Drag & Drop Sequencing/Sorting
Prioritize your questions by simply dragging and dropping them in the preferred sequence in our user-friendly CX platform interface. You can easily change the order or sort on a new criterion with a simple maneuver and create effective feedback layouts for your customer interactions.
r1
Offline Sync
With our offline sync feature, do not miss any valuable feedback when your devices lose connectivity. Upon regaining connection, OK Feedback’s Offline Sync feature ensures that each device is polled and any un-synced feedback is collected.

Get a lot more with OmniKonnect
Infuse your marketing decisions with diverse customer insights to generate a 360-degree customer view. Streamline your business verticals through integration and engage with customers across multiple channels to craft compelling customer experiences tailored to each unique customer journey.




Why OmniKonnect?
Creating perfect experiences for your customer at every engagement level

r1

Create personalized messages across multiple channels

r1

Create CX enhancers for every step of the customer journey

r1

Attain benchmark performances with enhanced customer experiences

r1

Manage customer feedback across different channels in real time from a central point

r1

Through our dynamic reports, get invaluable customer insights and create robust marketing strategies

r1

Increase customer loyalty and improve customer retention



Copyright © 2008-2016 Omnikonnect Software, Inc. All Rights Reserved.