In this age of technological empowerment, digital connectedness, and social media, catering to influential tech-savvy guests, such as the millennial, is now added to the ever-present challenge of providing customer experiences that differentiate hoteliers from their competitors.

Become the market segment leader by empowering your staff & executives with our powerful OK Feedback tool to build happy customers. Obtain Voice of Customer insights on each touchpoint through precise feedback and accurate analysis which can be used to advise team members on exceeding guest expectations.



Chania Chania


Supercharge your feedback process

Tap into the dynamism of digital feedback. Your customers are on a journey with your brand and it is important to rapidly gather the voice of your customers at each touchpoint across the journey. Collect feedback instantly through strategically placed feedback options. Present beautifully designed, customized feedback forms that can be conveniently filled out by the customer at every engagement point – at the check in, in their rooms, in the restaurant, near the pool, and so on.

Using OK Feedback, empower your brand with the agility to engage your customers through multiple devices and gather customer feedback at every opportunity to provide a seamless customer experience throughout.

There's more on the menu - for every course

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Planning

The journey begins with prospective guests trying to zero in on which services to use for travelling, staying, and exploring. OmniKonnect helps you proactively inform them in multiple ways through different channels.



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Website Landing Pages
We build rapid & responsive websites to get you much more direct booking.

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Channel Sales
OmniKonnect integrates with your affiliates, raising your channel earnings as well.

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QR Codes
Initiate brand promotion at a multitude of touchpoints.

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E-mail Campaigns
With OmniKonnect Intelligent E-mail, avoid being marked as spam, increase click-throughs, and get all relevant analytics.
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Staying

Right from check-in, engage & interact with guests beyond the regular front desk, improve efficiency, reduce wait times, and create unique experiences that enthrall your customers, making them promoters.



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Mobile App
Enable continuous care with front-ending features deployed in line with your guest-care strategy.

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Self Service Devices
Touch screen devices, in room and at other strategic locations, enable speedy & accurate service, maximizing the guest’s time spent on enjoyment.

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Customer Contact Center
Offer personalized context-related service at the touch of a button because, rather than use the app, some guests may prefer to talk to a human being.
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Exploring

Regardless of the existing physical facilities, improve the varieties and levels of services and, consequently, the customer experience. With OmniKonnect, you can implement your own ways to surprise and delight your customers.


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Premise Navigation
With maps on the mobile app, the customer can easily locate places of interest and gather more information about the different amenities available inside the hotel premises.

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In-hotel Events
Through the app, the customer can be alerted on the upcoming events, new offers, and even new menu additions.

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Virtual Concierge
With the app’s Virtual Concierge feature, provide local information and affiliate services.
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Returning

Part of providing the best customer experience is finding out how we can do better. Using a combination of feedback methods, get a complete picture of your entire customer mix.



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Mobile App
A thank you note to your guest with a personal message during checkout can ensure instant & interactive communication. Unlike traditional survey methods, a mobile app can be used to generate real time analytics and even escalate complaints.

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E-mail Feedback
Feedback emails can be crafted to be personalized and tailor-made for your customers by utilizing the preferences and the inputs previously provided by them. These emails can act as secondary campaign messages and can turn your customer into your best spokesperson.

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Hand-held Service Devices
With OmniKonnect-linked service devices you can not only get instant in-person feedback, but also use the hand-held devices for logging maintenance calls and much more.